Shipping policy
SHIPPING & DELIVERY
Delivery Timeline is 4-5 business days.
(Saturday, Sunday and Public holidays are non business days)
A flat shipping charge of ₹70 is applicable on all orders below ₹1000.
Our orders are shipped using Shiprocket- Blue Dart/ Delhivery/ DTDC / Xpressbees and India Speed Post depending on the connectivity of pin codes. You will receive a tracking ID on your email and/ or SMS on registered contact number from either of our delivery partners.
DELAYED DELIVERY
Once the package is shipped from our end, we are dependent on our courier partners for delivering the product. Any delays due to courier partner, network issues, etc. are out of our control. We will raise the ticket for the same to help speed up the resolution but will not be responsible for delays caused by the courier partner.
RETURNS & EXCHANGES
If you received a damaged or wrong product, kindly reach out to us on email or phone within 24 hours of receiving the order.
Our team will respond ASAP to help you out.
WRONG ADDRESS OR CONTACT DETAILS
A request to change or modify an address or contact details will only be accepted before the order has been shipped.
Changes to an address or contact details for packages that are already dispatched are not possible.
We will not be responsible for delivering an order if an incorrect, incomplete address or contact detail has been added while placing an order. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹200 will be applicable for re-dispatching the order against the correct address and/or contact details provided by you upon further communication.
RTO and shipping charges are to be fully borne by the customer is such a situation. No discounts/ fee waiver will be entertained. The order will not be re-dispatched until the additional charge of ₹200 has been fully paid. Delays in paying the same will also delay the delivery of the order.
We will not be responsible for delivery delays due to following reasons: incorrect address or contact details by customer, customer unavailable to collect the package, delay in paying RTO and re-dispatching fee.
MISSING PACKAGES & FALSE DELIVERY DISPUTES
If your order has been lost in transit or your tracking says the order was delivered but you did not receive it, please email us and we will at once raise a delivery dispute with our logistics partner.
You can contact us on - kecgreengames@gmail.com or +91 9820488736 with subject line as ‘LOST/ FAKE delivery marked to Order’
Requests received for delivery disputes after 48 hours of the package marked as delivered will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.
A ticket will be issued with the logistics partner to get the proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the logistics partner and will keep you in loop with the same.
We will do our best to find a resolution but will not be held responsible monetarily for any lost or stolen packages.
No replacements or refunds will be issued in case of denied disputes.
MISSING ITEMS WITHIN THE PACKAGE
If your order has a missing item, please email us within 24 hours of the package marked as delivered. We will raise a missing item dispute with our logistics partner.
Requests received for missing item disputes after 24 hours of delivery will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.
A ticket will be issued with the shipping partner to further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.
An unboxing video will be required as proof to claim any monetary loss of the missing item.
We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen items.
No replacements or refunds will be issued in case of denied disputes by the logistics partner.